History

• Customer support and customer success for DeFi users and partners

• Data analysis to organize support workflows and improve efficiency

• Scaling and streamlining support operations

• Leading product development, business strategy, and go-to-market execution for a DEX aggregator

• Managing MVP development and coordinating partnerships, community growth, and marketing efforts

• Conducting user research and defining product–market fit within the DeFi and Layer-2 ecosystem

• First QA hire; created test plans, workflows, and documentation

• Tested web, mobile, Chrome extension, and API flows

• Tested dozens of blockchain and exchange integrations & major core features

• Served as the bridge between product and engineering

• Built one of the first DAOs on Cardano

• Created governance design and proposal workflow

• Managed a community of 400+ members

• Combatant in the Air Force (2018–2019)

• Combatant on a Navy battleship (2019–2020)

• Organized youth programs

• Led teams and event logistics

• Bachelor's degree in Economics & Business Administration (2022–2025)